FAQ

How do I reserve my place in a course, internship, training or camp? • Go to the relevant tab, then to the "Register" button, select and "add to cart". • Fill out the registration form (name, first name, contact details, etc.). • Online registration with payment of a 30% deposit for registration validation.

What about the registration validation? • Your registration is validated upon receipt and collection of your deposit and after the legal withdrawal period of 15 days. • If you pay by check, your check must have reached us a maximum of 15 days after your online registration, after this period your registration will be considered unconfirmed and therefore not validated. • After the legal withdrawal period of 15 days, you will receive a registration confirmation by email with the necessary information for your organization at the time of your arrival. • The balance of the amount of the course will be requested at the time of the course during the reception.

What are the payment methods? • Paypal, Credit Card (secure payments), Bank Transfer and Check. • If you pay by bank transfer please indicate the title of the course and your name in the subject line. • For Swiss nationals please opt for PayPal payments. • Checks should be made payable to Animalin and sent to ANIMALIN - Capéragnon - 32450 Aurimont - France • The choice of payment option is offered to you when confirming your order • Online registration, payment of a 30% deposit

Can we pay in several installments? • You can pay in several installments, send us your checks with the cashing dates on the back. • Note, your deposit must be paid in full upon registration, i.e. 30% of the total amount, the total payment must be made on the first day of the internship, training or dog camp.

Que se passe-t-il en cas d'annulation ? • Pour annuler votre réservation et être remboursé de l’acompte versé, vous devez le faire dans le délai légal de 15 jours après votre inscription et paiement. Il vous suffit de le notifier par mail ou par courrier. • Si vous deviez annuler votre réservation au-delà du délai légal de rétractation, soit 15 jours après le jour de votre inscription en ligne, votre acompte ne vous serait pas remboursé quelle que soit la raison de votre annulation. Cependant, nous faisons un avoir d’une validité d’un an sur un stage. • Si nous devions annuler le stage dans lequel vous êtres inscrit, vous en seriez immédiatement averti et votre accompte vous sera rembourssé dans son intégralité.

Can we register on the waiting list? • When a course is full you can register on the waiting list. In case of withdrawal of a participant we will contact you. • If the button "Validate the order" is activated, it means that there are still places and that you can book.

Comment faire en situation de handicap ? • Il vous faut d’abord contacter par mail et/ou par téléphone la référente du centre qui vous accompagnera dans votre démarche : contact@animalin.net

Comment faire pour réserver/offrir un stage à un.e ami.e ? Réserver le stage choisi à votre nom en notifiant dans « adresse de livraison » le nom de la personne pour laquelle vous réservez.

I just booked a course and I haven't received a confirmation email?

Que se passe-t-il après une réservation ? • Vous recevrez un mail automatique pour confirmation de paiement et d’inscription. • Passé 15 jours de délai de rétractation un 2ème mail vous sera envoyé par le Centre Animalin qui vous confirmera définitivement votre inscription et vous joindra un fichier PDF qui vous aidera à vous organiser.

Are the trainers professionals? The referent trainers are Catherine Collignon and Nicolas Ducasse. All the trainers working at the Animalin Center are all qualified professionals who have been recognized for many years.

What recognition do our internships have? Our services have been recognized in France and Europe for their quality and content for over 20 years. When the Center was created 20 years ago, we were Datadock certified. Since 2022, we have been a Qualiopi-certified training organization. • We do not issue diplomas because this is reserved for government organizations. We are a private training center even though we are Qualiopi certified, which is a state certification. • We do not issue ACACED, which is mandatory for anyone wishing to work with animals.

What document is provided after the internship? As soon as you have been present for the entire duration of the internship, the Animalin center will issue you a dated and signed certificate certifying that you have completed the internship.

Where do our courses take place? In general, our courses take place at the Animalin Center in Aurimont in the Gers. If this were to take place elsewhere, we will stipulate this in the information when registering.

Once registered, how can I get information about the courses? After registration and after the 15-day withdrawal period, we will send you, by email, a welcome letter to the course you have chosen as well as the content and progress of the course.

What should be planned for the courses? After registration and validation of your course, we will send you, by email, documents and a summary of what you need to plan for our courses and dog camps. Each speaker has specific requests.

Faut-il des documents lors de la venue pour les stages ? Pour les stagiaires : • Plusieurs semaines avant votre venue au stage nous vous envoyons par mail une liste de documents à nous retourner complétés avant votre venue en stage. • Il faut aussi le carnet de santé à jour de votre chien. Pour les propriétaires de chien de catégorie les documents nécessaires comme la loi l’exige devront être présentés à défaut nous pourrons vous refuser l’accès au stage sans remboursement de l’acompte versé. Pour tous les chiens : • Identification • Attestation d'assurance responsabilité civile en cours de validité Pour les chiens catégorisés : • Permis de détention • Évaluation comportementale • Attestation d'aptitude • Stérilisation pour un chien de 1ère catégorie Identification par un procédé agréé • Vaccination antirabique • Assurance responsabilité

From what age are our courses accessible? There is no age to participate in our courses. For minor participants, this must be done with a written document from the parents. Parents must accompany the minor on the first day of the course and pick him up on the last day in case the minor has to stay at our center and/or bring him and pick him up each day.

In which case can I be accompanied by a person? • Only spouses or accompanying children are authorized during the course; in which case only one place is to be reserved. You will need to notify us and provide us with proof of marital status. • If the meal should be included in the price of the course, dog camp or other, the accompanying person will need to reserve and add the cost of the meals. • It is notified on the site: "Number limited to: 8 people/1 dog per person" • The accompanying person will not be able to participate in the course, if, as explained, this person is neither the child of the family nor the spouse.

I only plan to come for one day out of the two offered, is that possible? No, because to validate your internship or training you must complete the number of hours indicated on the training program.

Do our courses/trainings/camps include accommodation and meals? • No, courses and trainings do not include lunch and dinner, nor accommodation. However, snacks will be offered and a chalet with a kitchenette will be freely accessible. • For the Doggy Relax dog camp, meals are included in the price.

What accommodation is available? • Before your arrival we will send you a list of accommodations that accept dogs. • You can also book a tent pitch on the Centre’s campsite, which is open during dog training courses and camps (€15/night and per person). Limited number

What are the amenities at the center? • A campsite with toilets, showers and sinks (only open to people who have booked a tent pitch), • A fitted kitchen chalet with fridges, hotplates, oven, sink, coffee maker, etc. (only open to people who have booked a tent pitch), • A relaxation area where you can unwind, open from spring to summer (open to all).

I don't have a vehicle, are there any means of transport that would allow me to come to your place? • The nearest train station is in Gimont, we have not planned to pick up the trainees but contact us to find a solution. Knowing that if you arrive by train you will have to plan to stay at the center in a tent (tent not provided). • You can also organize carpooling through our private Facebook group.

Is it possible to park at the centre? Yes, there is a car park reserved for trainees at the Animal Centre

I have a converted truck (a camper van) can I park on the center's campsite? • No, because the campsite is reserved for tents. And the parking is not provided for this purpose. • You have the possibility to park, or on the area provided in the village of Aurimont, or on a parking area in a neighboring village. • A list of reserved pitches or campsites located in the towns surrounding the center will be provided to you by email before your arrival.

Can I participate with a puppy? Wait until your puppy is at least 4 months old to participate in our activities. Some breeds and/or individuals are more resistant than others physically and mentally, the instructor will adapt according to your puppy's abilities. Exception made for the workshops for puppies that we offer some years during our dog training courses or camps.

Can I participate with an older dog? To be sure that your dog can participate in our activities without this having consequences on its well-being, we invite you to contact us at the following address: contact@animalin.net

Can I bring two dogs? We will only accept one dog in the workshop, the second will have to wait his turn wisely in the shade and silently. No dog will be able to stay on the campsite without supervision. If you want to have both dogs participate equally, you will have to book two places.

What service when my dog has a behavioral problem? • For behavioral problems, we invite you to consult the Courses - Behavioral Maintenance section. • During the courses, training courses and dog camps, we cannot accept dogs with major behavioral problems (high aggression, phobia, etc.) because this does not correspond to the theme of these activities and the time given would be to the detriment of the other participants.

Et si mon chien a des phobies ou est très réactif (congénères/humains) ? Pour être sûre de pouvoir participer aux stages/formations/camps, il est préférable avant de vous inscrire de contacter par e-mail les référent.es formateur.trices afin de voir si votre chien sera apte à participer au stage - contact@animalin.net.

Do I need my dog's health record? Yes, with mandatory authentication as required by law. Vaccinations are not mandatory but you will need to present a certificate of good health validated by your treating veterinarian.

Should I insect repellent my dog before coming to the center? Yes! The Gers is a tick region that can transmit pyroplasmosis; a fatal disease if the dog is not treated. You can get more or less natural products to treat your dog. We advise you to take a look at our AnimalinBoutique website for alternative products that are no less effective.

My dog is a categorized dog, can I participate? Categorized dogs are accepted, you will need to present all the papers as required by the regulations.

Comment faire si ma chienne déclenche ses chaleurs au moment du stage ou juste avant ? • Si la chienne est à la première semaine des chaleurs vous pouvez venir seulement en prenant les précautions suivantes : mettre du Vicks autour de la vulve pour atténuer les chaleurs ; ne pas laisser la chienne uriner sur le terrain ; lui mettre une culotte. • Si c’est la deuxième semaine, elle ne pourra pas venir, nous gardons l’acompte et sa place sera automatiquement réservée pour le prochain stage de même type. Si vous souhaitez malgré tout venir vous avez la possibilité de participer au stage avec un autre chien • Si c'est la troisième semaine, vous pourrez participer au stage sous les mêmes conditions que pour la première semaine, c'est à dire : mettre du Vicks autour de la vulve pour atténuer les chaleurs ; ne pas laisser la chienne uriner sur le terrain ; lui mettre une culotte. • Nous contacter immédiatement en fonction nous vous donnerons des conseils pour l'intégration de votre chienne dans le stage sans que cela ne porte préjudice aux autres participants ou si cela s'avère impossible vous devrez vous résoudre à annuler votre venue, nous vous proposerons à ce moment là de reporter à une date ultérieure et votre acompte sera maintenu.

Can I bring someone else's dog? Yes, provided that the person who "lent" you the dog gives you: the papers to bring back for the course (civil liability insurance, etc.), a certificate of ownership signed by his hand and an authorization to take charge of his dog during the course.

Can my dog stay with me throughout the course? • As we indicate on the site, there will be times of theoretical part where your dog will have to stay, either in the car or in a crate to wait patiently, unless otherwise noted, contact us. • Your dog will not be allowed to be in the room during meals. • Don't worry, everything is organized so that your dog spends these short moments of solitude in good conditions.

Do I need to bring specific accessories for my dog? Yes, it is advisable to bring toys or things to chew on (bones, etc.) so that your pet does not get bored during the times when he has to wait. A list will be sent to you when you register so that the course goes as well as possible for you and your dog.